Anjali Sharma
GG News Bureau
NEW YORK, 2nd May. IT software major Wipro on Wednesday announced that it has inked a multi-million-dollar agreement with telecommunications major Nokia to overhaul its employee service desk and provide seamless, real-time IT support to a global network of workers.
The company said that the solution aims to improve the worker experience by providing highly available, modular, secure, and automated services.
IT firm will build a bespoke artificial intelligence (AI)-powered, cloud-based solution for Nokia’s workforce including around 86,700 users globally in 130 countries of operations.
The solution aims to improve the worker experience by providing highly available, modular, secure and automated services, the company said.
Vinay Firake, Sr VP & MD Nordics, Wipro, said in a statement “Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers,”.
Designit, a Wipro company specializing in user experience strategy and implementation, will conduct user research to ensure personalized assistance is offered to employees at the right time, the IT firm said.
This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment, it added.
Marije van Donk, VP, Head of User Experience, Nokia said “A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network”.
“Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts,” she added.
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