Polls shows Chinese e-com platform users dissatisfied with service in South Korea

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Anjali Sharma

GG News Bureau
NEW YORK,2nd April.
According to a poll on Monday showed that South Korean users of Chinese e-commerce platforms were dissatisfied with various aspects of their services despite their competitive pricing,.

The poll conducted by the Korea Chamber of Commerce and Industry on 800 consumers with experience using either AliExpress, Temu or Shein in the past year, 80.9 per cent said they have experienced dissatisfaction with the services, media reported.

It said that delay in delivery was cited as the biggest point of dissatisfaction, at 59 percent, followed by poor quality of received products, product defects and excessive advertising, at 49.6 per cent, 36.6 per cent and 33.5 per cent, respectively. Respondents were asked to give multiple answers.

The methods dealing with issues, 56.4 per cent said they filed complaints with the respective platforms, while 39.9 per cent said they did not take any particular action.

Some 56.6 per cent said they had considered the possibility of experiencing poor satisfaction in the first place, while 54.3 per cent said they expected the process to be cumbersome and complicated.

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