GG News Bureau
Noida, 12th June: Ride-hailing giant Ola is facing severe online criticism following a distressing incident where a Noida woman allegedly suffered a major arm fracture due to negligent driving by an Ola bike rider. The incident, which occurred on April 22, has sparked widespread outrage after being highlighted by a colleague on LinkedIn.
Siddhi Vijayvargia, a Noida-based woman, reportedly sustained a serious fracture in her left arm. Her colleague, Pratyush Singh, a Senior Brand Manager at DigiWhistle, brought the incident to light through a detailed LinkedIn post. Singh shared photos and screenshots of the ride, accusing Ola of a severe lack of accountability.
“My colleague Siddhi Vijayvargia recently went through something no one should. She met with a serious accident while riding an OLA Bike, due to negligent driving by the rider. The result? A major fracture in her left arm, multiple surgeries, over ₹3 lakhs in medical expenses. All of this, because of someone else’s recklessness,” Singh wrote.
He further alleged that despite initial promises of help, Ola failed to take meaningful action. Instead, the company responded with delays, indifference, and vague replies over several months. Singh strongly criticized Ola for its lack of concrete support, empathy, and responsibility.
Tagging Ola and its CEO, Bhavish Aggarwal, Singh emphasized that the issue extends beyond just financial compensation. He highlighted that Siddhi, who placed her trust in Ola’s platform, is now struggling to receive basic support, transparency, and rightful reimbursement after her life was severely disrupted.
“This isn’t just about money, this is about basic human decency. When someone places trust in your platform, and that trust is shattered, the least you can do is stand by them when things go wrong,” he added. “Ola, & Bhavish Aggarwal, is this how you treat victims of your riders’ negligence? Where’s the support? Where’s the responsibility? Siddhi didn’t ask for this trauma. She didn’t expect her life to come to a halt. And now she’s forced to fight for what should’ve been automatically extended to her – support, care, and rightful reimbursement.”
In response to the viral LinkedIn post, Ola Cabs Support issued a statement: “We want to ensure that this matter is properly addressed and we empathise with how distressing it may have been for you. We are actively working on the details you have provided and will connect with you at the earliest. Your patience is deeply appreciated.”
However, Singh was not satisfied, calling Ola’s reply a “template response” and urging the company to take immediate and concrete action rather than just offering empty words.
This incident has once again sparked concerns about safety and accountability within app-based bike ride services.
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