IndiGo Issues Apology as Flight Cancellations Peak
Airline Cites ‘Serious Operational Crisis’; Normalcy Expected to Return in Coming Days
- IndiGo apologises for large-scale cancellations, promises automatic refunds
- Waiver offered for cancellations and rescheduling between Dec 5–15
- Hotel stays, transport, food and senior citizen assistance being arranged
- Peak disruption expected today; gradual improvement likely in next few days
GG News Brea
New Delhi, 6th Dec: Low-cost carrier IndiGo on Friday issued a public apology to passengers amid widespread flight cancellations and operational disruptions, promising automatic refunds, travel waivers and enhanced support measures until normalcy is restored.
In a statement released on its official channels, the airline acknowledged the difficulties faced by flyers in recent days. “To each one of our customers – We are truly sorry and we will take care!” IndiGo said, expressing regret over long waiting hours at airports and the uncertainty many passengers experienced.
The airline attributed the disruptions to a serious operational crisis, which forced short-term cancellations to “reboot systems” and stabilise operations. In response, IndiGo rolled out a set of passenger-relief measures:
- Automatic refunds for all cancelled flights, processed to the original mode of payment
- Full waiver on cancellations or rescheduling for travel between December 5 and December 15, 2025
- Thousands of hotel rooms and surface transport arrangements for stranded travellers
- Meals and refreshments provided at airports
- Lounge access for senior citizens wherever possible
Advisory for Passengers
IndiGo urged passengers to stay updated digitally and avoid unnecessary trips to airports. The airline advised checking real-time flight status before leaving home and cautioned that contact centre wait times may be longer due to increased volume.
Travellers were encouraged to use the airline’s AI assistant 6Eskai for queries related to flight status, refunds and rebookings via goIndiGo.in/6Eskai.
Return to Normal Operations
According to the carrier, Friday is likely to be the peak day of cancellations, as teams work to stabilise networks and schedules. IndiGo said it is coordinating closely with the DGCA and the Ministry of Civil Aviation to fast-track the restoration of regular services.
“Incremental progress will be visible soon,” the airline assured, emphasising that its frontline and operational teams remain committed to assisting passengers during the crisis.
IndiGo reaffirmed that rebuilding customer trust remains its top priority, adding, “Thank you for your patience, understanding and kindness during this difficult time.”
